How Provider Paycheck Plus Digitized its Operations to Achieve Scalability
The firm specializes in providing international payroll services and is one of Ireland’s leading payroll providers, with over €500,000,000 worth of payroll payments a year, producing over 22,000 payslips each month for in excess of 400 organizations across a wide range of sectors.
With more than 35 awards for payroll excellence to date, including six wins at the London Rewards Payroll Awards 2019 and Best Payroll Manager & Best Payroll Student at the recent 2020 Global Payroll Association Awards, Paycheck Plus is Ireland’s most highly awarded payroll bureau and has also been recognized as a Great Place to Work.
Since inception in 2005, Paycheck Plus has experienced consistent growth, thanks to a culture of excellence that has resulted in quality service and an extensive list of satisfied customers.
However, there have been some growing pains. Up until 2020, a significant portion of Paycheck Plus’s payroll processing and delivery operations were not digitized. This was causing bottlenecks, hindering Paycheck Plus’s ability to maintain its elevated quality standards as it took on new customers and slowing overall growth.
“If we didn’t move quickly, we would lose our competitive advantage, we would be left behind, we would no longer be able to offer the service that we pride ourselves on”
The Challenge: Digitizing payroll operations to enable continued business growth
The goal was to move everything to the cloud, making it easier for the Paycheck Plus team to operate at scale and at the same time deliver a better customer experience.
The primary areas of focus were improving reporting capabilities, enabling more flexibility in the payroll workflow to improve client experience, and improving checking and validation capabilities through improved collaboration and communication with clients.
Some of the alternatives considered were local-oriented solutions that could provide payroll calculations, but this approach was discarded because the consolidation of workflow management and data was deemed a higher priority for Paycheck Plus.
Decision Drivers
- Flexibility and ability to adapt to Paycheck Plus’s requirements, including payroll workflow and calendar customization to fit the needs of a broad and diverse customer base.
- A robust reporting suite that can aggregate all of the clients’ data and generate highly customized reports quickly and easily.
- Ability to host and manage payslips and tax documents for end-customer employees through an employee self-service portal.
- White label capabilities, which have allowed Paycheck Plus to brand the solution and customize it to their needs. The platform is delivered to users as Paycheck Plus Engage.
- Platform self-serviceability, thanks to which Paycheck Plus can manage client setup and configuration itself without support from Payzaar.
The Results
“The platform features prominently in all of our pitches to clients and is helping us to demonstrate commitment to service and innovation.”
Smooth and fast migration to the cloud: Paycheck Plus was able to migrate its entire client base onto the Payzaar platform very quickly. Working in batches of 40 to 50 client payrolls per month, the entire process took around 8 months and was led by the Paycheck Plus team, which is able to operate autonomously and manage the solution themselves.
Improved communication and collaboration: Since implementing Payzaar, the Paycheck Plus team has enjoyed better communication and collaboration. With all data and processes tracked through a central dashboard, it has become much easier to keep track of what work needs to be done, by whom, and for the team to align around said work.
“By having all information in one place the team has a full understanding of where they are within their client workflow process and what to expect. They don’t have to search various places to find information, it’s all in one location. No more paper, all online. It has proved instrumental in streamlining our processes.”
“Payzaar gives huge flexibility from a reporting and communication perspective. It’s very clear and very transparent, easy to see at which stage of the payroll cycle we are. Saves a huge amount of time from a checking perspective ”
Sector: Payroll Provider
Payrolls managed: 400+
Payzaar products used: Operations Control, Reporting, Employee Portal
